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Reporting a power cut is now easier than ever with Powergrid’s online map

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Northern Powergrid now has an online power cut map. It is the quickest way to report a power cut and find out what they are doing to get your lights back on.

You can also report it on Facebook, X, and WhatsApp on 0191 687 2254.

If you have no mobile access, the team is available 24/7 by calling 105 – the national three-digit number to report a power cut or electricity emergency. Reporting a power cut to Northern Powergrid will help to locate where the problem is much quicker, so please do let them know, using any of the channels above, if you have an issue with your electricity supply.

Helping communities be more resilient and supporting people

Northern Powergrid funds a range of advice services for people across the region, and works with partners such as Citizens Advice, Communitas Energy, Energy Saving Trust, Groundwork Green Doctors, National Energy Foundation, The Wise Group and YES Energy Solutions. Through these partners you can access free debt support, income maximisation and energy efficiency advice, as well as support on how to access fuel vouchers and emergency energy hardship payments, access grants for insulation, solar panels and boiler upgrades if you are a low income and low EPC-rated household, and get independent advice on understanding low carbon heating systems. Find out more at


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