Doctors’ leaders in North Yorkshire and York are asking patients to “keep calm and be kind” when they call their GP practice. Surgeries are facing an “unprecedented rise in demand” for services as the country emerges from lockdown restrictions.
With practice phone lines exceptionally busy and the number of face-to-face appointments still limited because of COVID restrictions, patients’ tempers are flaring. A number of surgeries say their reception and admin teams are being subjected to increasing levels of hostility and verbal abuse. You can read the full article on the NHS North Yorkshire CCG website.