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NHS 111 Phone Service: The best way to get urgent care when you need it


If you need urgent care, then the best way to receive the most appropriate service, in a safe and timely way, is to contact 111.

Your NHS 111 advisor or clinician will be able to assess you on the phone and, if needed can direct you to or book an appointment with a GP, pharmacist, Urgent Treatment Centre, or can book a direct time slot at A&E. They may also be able to give you the advice you need without using another service.

However, if you do have life-threatening illnesses or injuries then you should continue to dial 999, and anyone who arrives at A&E without calling NHS 111 will still receive medical care, but those needing emergency treatment will be prioritised.


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