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Citizens Advice launch money and benefits helpline for people in North Yorkshire


Local Citizens Advice offices across North Yorkshire have this week launched a new helpline to increase their capacity for the additional demand generated by the Covid-19 pandemic.

You can call the helpline if you need support with:

  • benefit entitlement, claims and appeals
  • accessing other income such as charitable and statutory grants
  • managing your money and making it go further
  • help with debts
  • finding out what other support services are available

The Money and Benefits service is provided by Citizens Advice Craven & Harrogate Districts, Mid-North Yorkshire and CA Scarborough & District.

It is for anyone living in North Yorkshire. 

The service sits alongside all the normal advice services Citizens Advice offer across all North Yorkshire districts.

The number to call is 0300 3031 598 Monday to Friday 9am to 4pm (or you can leave a voicemail outside these times).

Email advice can be requested via the contact form on the website

Citizens Advice said: “We particularly want to reach people who are struggling with the benefits system. They may be new Universal Credit claimants or be dealing with disability benefits for the first time. We will help people to find out what they are entitled to, assist them with making new claims and support them through the appeals process.

“We will look at all aspects of income maximisation, including eligibility for statutory and charitable grants.

“We will help people have better control of their money through our budgeting and debt advice and people will be able to access our full range of advice or be referred to other appropriate organisations to suit their needs.”


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